Return & Refund Policy
If you are not happy with your purchase, we will accept a return of a product, in the same state as it was received, within 14 days. Once we receive the returned item The Vape Vape Show will then give a full refund or a similar product if you wish (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
E-liquids and pre-filled pods are not eligible for a return.
The Vape Vape Show will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us in original packaging (the packaging which we used to send you the goods in) and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.